You have 14 days from the date of delivery to initiate a return or exchange through our returns portal.

ReturnsYou have 14 days from the date of delivery to initiate a return or exchange through our <a href="https://returns.picante.shop/" style=" text-decoration: none;" id="isPasted">returns portal</a>. Once your return is initiated you have 7 days to send the item back using the provided return label.&#xA0;Returns costs are the buyer&#x2019;s responsibility, and are to be paid for by the buyer.Return OptionsWhen submitting your return request, you can choose from:Domestic orders:&#xA0;<ul data-start="441" data-end="545" style=" text-decoration: none;"><li data-start="441" data-end="491">Refund (issued to the original payment method)</li><li data-start="492" data-end="508">Store Credit</li><li data-start="509" data-end="545">Exchange (subject to availability)</li></ul>International orders:&#xA0;<ul><li data-start="441" data-end="491" id="isPasted">Refund (issued to the original payment method)</li><li data-start="492" data-end="508">Store Credit</li></ul>Please note: Exchanges are not available for international orders.Return Guidelines&#xA0;<ul data-spread="false"><li style="font-size: 16px;">Items must be returned in their original packaging and unworn, or the return will not be accepted.</li><li style="font-size: 16px;">Initial shipping costs for returns or missed deliveries are non-refundable.</li><li style="font-size: 16px;">We are not responsible for loss or damage during return shipment.</li><li style="font-size: 16px;">Items damaged during transit will be sent back to you.</li></ul>Processing Time<ul data-start="1081" data-end="1329" style=" text-decoration: none;"><li data-start="1081" data-end="1187">Returns are generally processed within 5 business days after being received by our Returns Department.</li><li data-start="1188" data-end="1329">Please allow an additional 3-5 business days for the refund or store credit to reflect in your account, depending on your payment provider.</li></ul>Exchanges (Domestic Orders Only)&#xA0;Exchange orders are dispatched once the returned item has been received and reviewed by our Returns Department. You will be notified as soon as your exchange has been shipped.Sale Returns PolicySale items are&#xA0;not eligible for refunds&#xA0;and can only be&#xA0;exchanged.&#xA0;Exchanges must be initiated within&#xA0;14 days&#xA0;and items returned in their original, unused condition with all tags and packaging.&#xA0;Return shipping costs are the buyer&#x2019;s responsibility, and exchanges are subject to availability.

What’s your return policy?

Please go to our returns portal to make your return.

Please go to our <a href="https://returns.picante.shop/" rel="noopener noreferrer" target="_blank">returns portal here</a>.Returns must be initiated within 14&#xA0;days of receiving your order. Items must be unused and in the original packaging with swing tags attached.For all orders, the portal will remain active for 14 days after your order is delivered. Once you initiate the return, you will have 7 days to use the provided return slip. <h3 id> </h3>

How do I make a return?

You can expect your refund within 7 days after we have received and processed your return.

The shipping and processing of returns can take up to 14 days. You can expect the refund within 7 days after we have received and processed your return. Any refunds will be issued to the original payment method you used to place your order.Please keep your proof of return until your return has been fully processed and refunded. Without a valid proof of return, we can&apos;t start an investigation for your missing return. This means that we can&apos;t process the refund in the case of a missing return without a valid proof of return.

When can I expect my refund?

Returns costs are the buyer’s responsibility, and are to be paid for by the buyer.

Returns costs are the buyer&#x2019;s responsibility, and are to be paid for by the buyer.

Who is responsible for returns costs?

Sale items are not eligible for refunds and can only be exchanged.

Sale Returns PolicySale items are eligible for refunds, store credit, and exchanges, subject to our standard return criteria and the return options available for your order type.Sale items must be returned within 14 days of delivery and meet all requirements outlined in our Return Guidelines above.Return shipping costs are the buyer&#x2019;s responsibility, and exchanges are subject to availability.

What is your sale return policy?

Contact us at: customerservice@picante.shop

PICANTE

Check our our returns and exchanges policies.

Returns & Exchanges