Contact us at: customerservice@picante.shop

PICANTE

Welcome to the PICANTE help centre, where you can find any relevant information regarding your order and any other shipping information.

PICANTE Support

Do you offer expedited shipping?

How long does delivery take?

Do you ship worldwide?

What is your international shipping policy?

How do I track my order?

Where do you ship?

What happens if i'm not home for delivery

When will my order be shipped

What are your shipping fees?

Shipping & Delivery

How do I apply promo/discount codes?

Do you offer free shipping?

What are the conditions for 10% off when subscribing to the newsletter/SMS?

What are the general conditions for discount codes?

Promotion & Discount codes

What’s your return policy?

Do you offer refunds or exchanges?

How do I make a return?

When can I expect my refund?

Who is responsible for returns costs?

Returns & Exchanges

Can I edit or add anything to my order?

What is your cancellation policy?

Ordering & Payment

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

How can I file a complaint?

Order issues & Complaints

What forms of payment are accepted?

Klarna

Payment methods

Check out more details about our Shipping and Delivery procedures

Find out more about our current promotions and discount codes

Check our our Returns and Exchanges policies

Everything you need to know when ordering and making a payment

See details regarding order issues and how to file a complaint

Check out what payment methods we accept!