Order issues & Complaints
See details regarding order issues and how to file a complaint
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will usually leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check
What if my package gets lost or arrives damaged?
While we take great care to ensure your package arrives safely, sometimes issues can occur during transit. If your package is lost, please contact us as soon as possible. We will ask you to sign a form, which allows us to claim the return on your beh
How can I file a complaint?
If there’s an issue with your order before or during shipping, please get in touch with our customer service team as soon as possible. Use our contact form and include your order number along with any relevant details. If your product is faulty, atta