Check with neighbours, safe places, and the carrier before contacting our team.

If no one was home at the time of delivery, the carrier will usually leave the package in a safe location.Be sure to check around your home and with neighbours/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier as first port of call.If you need additional assistance, please email our team.

My order was marked delivered but it’s not here.

Contact us as soon as possible so we can investigate and arrange a replacement or refund if needed.

<h3 id="lost-packages">Lost packages</h3>While we take great care to ensure your package arrives safely, sometimes issues can occur during transit. If your package is lost, please contact us as soon as possible. We will ask you to sign a form, which allows us to claim the return on your behalf. Once signed and dependent on stock, we will dispatch another order to replace the lost one.<h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at customerservice@picante.shop within 24 hours of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

Contact our customer service team with your order details and any supporting information.

If there&#x2019;s an issue with your order before or during shipping, please get in touch with our customer service team as soon as possible.Use our contact form and include your order number along with any relevant details. If your product is faulty, attach clear photos so we can assess the issue. We&#x2019;ll do our best to resolve it quickly.

How can I file a complaint?

Contact us at: customerservice@picante.shop

PICANTE

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