International ShippingUpdated 3 days ago
International shipping
International shipments can take up to 15 days to arrive.
If you have been waiting for more than 15 days to receive your order, please get in touch with our team to investigate the issue.
Customs and duties
Orders shipped internationally from UK are sent on a DDU (delivery duty unpaid) basis. Any fees required to release your order from customs must be paid by you. You will receive the customs invoice via post or email from the carrier. Duties and taxes are determined by local customs authorities and must be paid by the customer. If these fees are refused, PICANTE reserves the right to deduct return shipping costs from your refund.
We are not liable to refund local customs taxes or duties. For refunds, we recommend claiming your tax refund with local authorities.
For additional questions about our shipping policy, please contact us at [email protected].