Contact us at: customerservice@picante.shop

PICANTE

UK Orders<ul><li style="font-size: 16px;">Tracked 48h (Royal Mail)</li><li style="font-size: 16px;">Tracked and Signed 24h (Royal Mail)</li><li style="font-size: 16px;">DPD Next Day Delivery (order cut off for this is 3pm)</li></ul> International Orders<ul><li style="font-size: 16px;">EU - Tracked (5-10 business days)</li><li style="font-size: 16px;">International - Tracked (5-10 business days)</li></ul>

How long does delivery take?

Shipping & Delivery

Do you offer expedited shipping?

Do you ship worldwide?

What is your international shipping policy?

How do I track my order?

Where do you ship?

What happens if i'm not home for delivery

When will my order be shipped

What are your shipping fees?

How do I apply promo/discount codes?

Do you offer free shipping?

What are the conditions for 10% off when subscribing to the newsletter/SMS?

What are the general conditions for discount codes?

Promotion & Discount codes

What’s your return policy?

Do you offer refunds or exchanges?

How do I make a return?

When can I expect my refund?

Who is responsible for returns costs?

Returns & Exchanges

Can I edit or add anything to my order?

What is your cancellation policy?

Ordering & Payment

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

How can I file a complaint?

Order issues & Complaints

What forms of payment are accepted?

Klarna

Payment methods

How long does delivery take?Updated 2 months ago