See details regarding order issues and how to file a complaint
We’re sorry your item(s) have damage!. All our products go through a thorough quality check before being dispatched. However, in rare cases, issues may slip through. If your item(s) arrive damaged, please contact us within 7 days of receiving your or
If no one was home at the time of delivery, the carrier will usually leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received (item, size and barcode) and the name of the missing item(s). While we m
While we take great care to ensure your package arrives safely, sometimes issues can occur during transit. If your package is lost, please contact us as soon as possible. We will ask you to sign a form, which allows us to claim the return on your beh
If there’s an issue with your order before or during shipping, please get in touch with our customer service team as soon as possible. Use our contact form and include your order number along with any relevant details. If your product is faulty, atta