What’s your return policy?Updated 9 days ago

Christmas Returns Policy

From the 7th December, any order placed until the 25th December will be eligible for an extended 30-day return. Any order placed after 25th December will be subject to our normal 14 day return policy.

If you need to discuss your return further please contact our customer care team on [email protected]

Returns

You have 14 days from the date of delivery to initiate a return or exchange through our returns portal. Once your return is initiated you have 7 days to send the item back using the provided return label. 

Returns costs are the buyer’s responsibility, and are to be paid for by the buyer.

Return Options

When submitting your return request, you can choose from:

• Refund (issued to the original payment method)

• Store Credit

• Exchange (subject to availability)

Return Guidelines 

• Items must be returned in their original packaging and unworn, or the return will not be accepted.

• Initial shipping costs for returns or missed deliveries are non-refundable.

• We are not responsible for loss or damage during return shipment.

• Items damaged during transit will be sent back to you.

Processing Time

• Returns are generally processed within 5 business days after being received by our Returns Department.

• Please allow an additional 3-5 business days for the refund or store credit to reflect in your account, depending on your payment provider.

Exchanges

Exchange orders are dispatched once the returned item has been received and reviewed by our Returns Department. You will be notified as soon as your exchange has been shipped.